Product return

Return Policy

If the purchased item did not fit or if defects were found, it can be returned. Each client has the right to return the ordered articles due to certain conditions.

The main aspects that you need to pay attention to when making a return, are described below.

  • Food, baby food, pet food, dietary supplements, vitamins and other products that are limited by shelf life, as well as perishable
  • Product ordered from irrevocable online stores.
  • Return’s deadlines exceeded
  • Attachment does not match the ordered item
  • No original packaging
  • The shape of the returned article does not match the original condition
  • The product was incomplete (for example, only pants were sent from the suit, and the blazer was not attached).
  • Articles should be neatly packed.
  • Packaging must be original, with all labels and hangers, free from damage
  • An accompanying list of all articles to be returned should be included in the package.

Within 14 days from the moment of receiving the parcel, the customer is given the opportunity to return the item.

Regardless of its value, a fee of 1 Euro is charged for each article.

The cost of the returned article is refunded if all conditions and requirements were commited.

Katorg GmbH
Im Torfstich 5
D-30916 Isernhagen